What To Look For In Great HVAC Customer Service

HVAC customer service, HVAC technicians

HVAC customer service, HVAC techniciansAs the recent winners of Angie’s List’s Super Service Award, the ALPS team knows what it takes to provide our customers with top-notch service on a daily basis. We pride ourselves on never leaving customers without solving the problem and some of our customers have even turned into lifelong friends.

For almost 40 years our family owned and operated business has routinely provided Orange County homeowners with all their HVAC needs – and that’s just the beginning! Have an HVAC service question? The ALPS Team is ready to help. Here are some things to ask, if you decide to call the other guys.

Look For A Solid Reputation

In the HVAC industry, word-of-mouth is everything. The majority of our customers come to us by family recommendations or their neighbors have seen us working on a home and stopped to speak with us. Our main goal is to never leave a home without thoroughly going through all inspection points, testing your HVAC systems and recommending services to repair any damage. You can find unedited testimonials and comments on our Yelp page and you can check out our website to learn more about what we offer.

Look for Accreditations And Certifications

Well-trained technicians who have undergone the necessary training certification programs and have kept up with the latest trends are the key components to a reputable company. Before proceeding with any technicians make sure to research for all HVAC related licenses. All of our techs at ALPS are certified by the National American Technician Excellence (NATE). NATE certification requires technicians to demonstrate a high degree of skill in HVAC installation, maintenance, and repair.

Look For A Realistic Price

At the end of the day every family wants reliable service that falls happily in their budget limits. At ALPS, we offer the highest quality parts and a maintenance program for a price that’s competitive within the heating and cooling field. We ensure that our rates are consistent with both our competition and HVAC standards, all without cutting corners. We value our customers happiness when it comes to our services.

Can you believe the summer heatwaves are starting again? Schedule a maintenance visit before the heat really gets going by giving us a call at 800-994-2577.